999bee Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how 999bee ("999bee", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player", "User") who visit, register on, or otherwise interact with the 999bee platform accessible at 999bee.app and all associated services, features, and communications.

By creating a 999bee account, accessing the platform, or using any of its services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the 999bee platform.

This Policy applies to all personal data processed by 999bee regardless of the channel through which it is collected — whether via the website, mobile browser, customer support communications, or any other touchpoint associated with the 999bee service.

2 Data We Collect

2.1 Data You Provide Directly

When you register for a 999bee account or interact with the platform, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and copies of government-issued identification documents (e.g., National Identity Card, passport)
• Contact data: Bangladeshi mobile phone number, email address (where provided), and city or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Account credentials: Username and encrypted password
• Financial data: Mobile banking account identifiers for bKash, Nagad, Rocket, or Upay (account numbers only — 999bee never stores full payment credentials or PINs), transaction amounts, and withdrawal destination details
• Responsible gaming data: Self-imposed deposit limits, cooling-off period elections, and self-exclusion requests
• Communications data: Records of your interactions with the 999bee customer support team, including the content of messages sent via live chat or email

2.2 Data Collected Automatically

When you access the 999bee platform, certain technical data is collected automatically by our systems:

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings
• Network data: IP address, approximate geographic location derived from IP, and internet service provider
• Usage data: Pages visited, games played, betting history, session duration, click paths, and feature interactions
• Cookie and tracking data: As described in Section 6 of this Policy

2.3 Data Received from Third Parties

In certain circumstances, 999bee may receive personal data about you from third parties, including:

• Payment providers (e.g., bKash, Nagad) confirming the status of deposit and withdrawal transactions
• Identity verification service providers used to confirm the authenticity of documents submitted during account verification
• Fraud detection and anti-money-laundering screening services

The following table summarises the primary categories of personal data 999bee processes:

3 How We Use Your Data

999bee uses the personal data it collects for the following purposes:

• Account creation and management: To register your 999bee account, verify your identity, maintain your account settings, and enable you to access all platform features
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved Bangladeshi payment methods, and to maintain accurate financial records associated with your account
• Platform delivery: To provide access to casino games, sports betting markets, live dealer games, and all other services available on the 999bee platform
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance through our 24/7 support channels
• Safety and fraud prevention: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct as described in the 999bee Terms & Conditions
• Responsible gaming: To apply self-imposed limits, cooling-off periods, and self-exclusion requests, and to monitor for signs of problem gambling in accordance with our Responsible Gaming commitments
• Legal compliance: To fulfil any legal or regulatory obligations applicable to the operation of the 999bee platform
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform features, game selection, and overall user experience
• Communications: To send you important account-related notifications (e.g., deposit confirmations, withdrawal updates, security alerts) via SMS to your registered Bangladeshi mobile number
• Promotional communications: To send you information about 999bee promotions and seasonal offers (e.g., BPL cricket bonuses, Eid special offers) where you have not opted out of marketing communications

4 Legal Basis for Processing

999bee processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between you and 999bee — specifically to register your account, process transactions, and deliver the services you have requested
• Consent: Where 999bee sends you promotional communications about offers, bonuses, or seasonal campaigns, this is based on your consent at registration or subsequently provided. You may withdraw this consent at any time
• Legitimate interests: 999bee processes technical and usage data on the basis of its legitimate interest in operating a secure, high-quality platform, detecting and preventing fraud, and improving its services — provided those interests are not overridden by your fundamental rights and freedoms
• Legal obligation: Certain processing activities — including identity verification, transaction record-keeping, and anti-money-laundering screening — are required by applicable law and are processed on that basis regardless of consent

5 Data Sharing and Disclosure

5.1 Third-Party Service Providers

999bee shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These providers are contractually bound to process your data only on 999bee's instructions and in accordance with applicable data protection standards. Categories of third-party providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — to process deposits and withdrawals
• Identity verification providers — to confirm the authenticity of documents submitted during account verification
• Fraud detection and anti-money-laundering screening services — to protect the integrity of the platform and its players
• Game technology providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — to deliver casino and live dealer games; these providers may collect limited technical data directly as part of game delivery
• IT infrastructure and hosting providers — to maintain the availability, security, and performance of the 999bee platform

5.2 Legal Disclosure

999bee may disclose personal data to competent authorities, law enforcement agencies, or other official bodies where required to do so by applicable law, court order, or regulatory obligation, or where disclosure is necessary to protect the rights, property, or safety of 999bee, its players, or the public.

5.3 No Sale of Personal Data

999bee does not sell, rent, lease, or otherwise transfer your personal data to any third party for their own commercial or marketing purposes. Any sharing of data with third parties is limited to the purposes described in this Policy.

5.4 Business Transfers

In the event that 999bee undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. 999bee uses cookies and similar tracking technologies (such as web beacons and local storage) to enable core platform functionality, remember your preferences, analyse usage patterns, and support security features.

6.2 Types of Cookies Used

• Essential cookies: Required for the platform to function correctly, including maintaining your login session, remembering your language and currency preferences, and enabling secure transactions. These cannot be disabled without impacting platform functionality
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the 999bee platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the platform experience
• Security cookies: Used to detect and prevent fraudulent account access, automated bots, and other security threats
• Preference cookies: Used to remember your account settings, game preferences, and display choices across sessions

6.3 Managing Cookies

You may configure your browser settings to block or delete cookies at any time. Please be aware that disabling essential cookies may impair your ability to log in, place bets, or access certain features of the 999bee platform. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific guidance.

7 Data Retention

999bee retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the minimum period required by applicable legal obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of five years following account closure, to comply with record-keeping obligations and to handle any post-closure disputes
• Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements
• Identity verification documents: Retained for the period required by applicable anti-money-laundering regulations, typically five years from account closure
• Customer support communications: Retained for two years from the date of the most recent interaction, unless a longer retention period is required in connection with an open dispute or investigation
• Technical and usage logs: Retained for up to twelve months from the date of collection, after which they are anonymised or deleted

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

8 Data Security

999bee takes the security of your personal data seriously and implements a range of technical and organisational safeguards designed to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 999bee platform
• Bcrypt password hashing — passwords are never stored in plain text and cannot be retrieved by 999bee staff
• Two-step SMS verification available to all registered players as an additional account security layer
• Access controls limiting staff access to personal data on a strict need-to-know basis, with all access logged and audited
• Regular security assessments of platform infrastructure, including vulnerability scanning and penetration testing
• Incident response procedures to detect, contain, and remediate data security incidents promptly

Despite the measures described above, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. 999bee cannot warrant the absolute security of your personal data but commits to applying industry-standard best practices and responding promptly to any security incidents.

9 Your Rights

Subject to applicable law, you have the following rights in relation to the personal data 999bee holds about you:

• Right of access: You may request a copy of the personal data 999bee holds about you, together with information about how it is used and with whom it is shared
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you
• Right to erasure: In certain circumstances, you may request that 999bee delete the personal data it holds about you. This right is subject to limitations where retention is required by law or to fulfil contractual obligations
• Right to restriction: You may request that 999bee temporarily restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified
• Right to object: You may object to the processing of your personal data where that processing is based on 999bee's legitimate interests, including direct marketing
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your data be provided in a structured, commonly used, machine-readable format
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal

To exercise any of the rights set out above, please contact the 999bee support team at [email protected]. 999bee will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt. We may need to verify your identity before processing certain requests.

10 Third-Party Services

The 999bee platform integrates with third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games, live dealer experiences, and crash games. When you play games provided by these studios, the game software may collect certain technical data directly (such as game session identifiers and bet values) as part of the normal operation of the game. This data collection is governed by the privacy practices of the respective provider and is not within the direct control of 999bee.

Additionally, payment service providers such as bKash, Nagad, and Rocket operate under their own privacy policies when processing transactions. 999bee is not responsible for the data practices of third-party payment providers and encourages you to review the privacy policies of any third-party service you use in connection with your 999bee account.

999bee does not control and is not responsible for the content or privacy practices of any third-party websites that may be accessible via links on the platform (if any). This Policy applies solely to data processed by 999bee in connection with the 999bee platform.

11 Children's Privacy

The 999bee platform is strictly intended for adults aged 18 years and older. 999bee does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account on the 999bee platform or has otherwise provided personal data to 999bee, please notify us immediately at [email protected]. Upon receiving such notification, 999bee will promptly investigate the matter, close any identified underage account, and securely delete any associated personal data.

Parents and guardians are encouraged to use appropriate parental controls and internet filtering software to prevent minors from accessing online gambling platforms, including 999bee. 999bee supports the use of third-party tools that restrict access to gambling websites on shared or family devices.

12 Changes to This Policy

999bee reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, registered players will be notified via SMS to their registered Bangladeshi mobile number. The updated Policy will be published at 999bee.app/privacy-policy with a revised "Last Revised" date clearly displayed at the top of the document.

Your continued use of the 999bee platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and close your account by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 999bee holds about you, please contact our support team. We are available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6).

Contact us at: [email protected]